CAC’s Energy Assistance Web Appointment Site  

Use this site to schedule your appointment
with a CAC energy representative

To schedule an energy assistance appointment in Mason County, please call (360) 426-9726 at any time during business hours.

Our Thurston County office will re-open to schedule appointments for energy assistance today, March 6th. Phone lines will open at 7:00am and our online scheduling software will open at 9:00am. The online option will not be available until 9:00am on March 6th. To schedule by phone, please call (360) 438-1100. Please do not schedule an appointment if you have already received both LIHEAP and PSE-HELP assistance since October 1, 2017.

For Lewis County, we will be opening on Tuesday, March 7th. Our phone lines will open at 7:00am. Scheduling online will not be an option for this opening date. If you are a qualifying Lewis County resident that has not received LIHEAP and/or PSE-HELP since October 1, 2016, please contact our Centralia office at (360) 736-1800.

Thank You.

Please read carefully before starting

Step One: Eligibility Guidlines
Please complete these steps before answering Question #1
  • What county do you live in? You MUST schedule your appointment in the county in which you live.
  • You must be income eligible: Click here for Household Size and Income chart.
  • Have you received Energy Assistance since Oct. 1, 2016? If yes, please click here for information about whether you may or may not be eligible. Frequently Asked Questions

Question 1: Have you received such assistance? Yes No
Step Two: Getting an appointment
  • Appointments are on a first come, first served basis (for HEATING assistance ONLY on this website). Please call the CAC office in your county for additional information on other assistance programs.
  • You have 30 minutes to complete the scheduling of your appointment.
  • You will need the following information to secure your appointment: total number of people in your home, your name, address, phone number and ALL income from the three months prior to your appointment (for ex: if your appointment is in December, you need Sept., Oct., and Nov.ís income).
  • You must be given a RED confirmation number to be sure you have successfully scheduled an appointment. Please continue through the scheduling process until you are congratulated with the date and time of your appointment with your RED confirmation number.
Step Three: Choose your location

Choose the available office which corresponds to the county in which you live. If no office is available for the county you live in, then appointments are no longer available for that county.

Available Offices:

Thurston County
Questions or Problems
Thurston Co. (360)438-1100 Lewis Co. (360)736-1800 Mason Co. (360)426-9726

For all other questions click - Frequently Asked Questions.